FREE RETURNS FOR ALL U.S. ORDERS + NO RESTOCKING FEES. YOU HAVE 30 DAYS FROM THE DATE OF FULFILLMENT TO RETURN ELIGIBLE ITEMS.
HOW WILL I RECEIVE MY STORE CREDIT?
Expect an emailed E-Gift Card within 3-6 business days of the delivery of your Return. Please note this increase of processing time is due to the addition of FREE RETURNS and as a result elevated levels of daily returns. We appreciate your patience while we work quickly to get our staffing and processing needs resolved. Store Credit is calculated automatically to reflect any discounts and taxes at time of purchase. Store Credit is not processed the day your item is delivered. It must be sorted, inspected, and processed.
THE CLASSY PROMISE
We stand behind our products and want you to be satisfied with them! We always do our best to take care of our customers - dealing with all situations fairly and responsibly! If you received a damaged or defective item, please contact us within 30 days of receiving the damaged item so we can rectify this. Please call us at (619) 565-8771 or email us at Carrie@classyqueenboutique.com and we will rectify this right away!
ADDITIONAL RETURN DETAILS
- We only offer STORE CREDIT for returns. We don't issue refunds back to your method of payment.
- The amount of your Store Credit is only for the item(s) you purchased and does not include the shipping.
- Merchandise must be returned within 30 days of the fulfillment date.
- Merchandise must be unwashed and unworn.
- Shoes must be unworn and free of any scuffs or marks.
- Store credit cannot be applied to future purchases until the return is processed. Meaning, you can not apply the store credit before we have actually issued it to you.
- During the Returns Process if an item is ineligible for a Return you will not be able to select that item for Return. This will be all items past the policy time frame or ones that are Final Sale, Accessories, Makeup, Intimates + Bodysuits.
- If an item is Ineligible for a Return and it is included, we will have to send back the Ineligible Item to you.
- FINAL SALE, FLASH SALE and STYLE STEAL items are NOT eligible for Returns or Exchanges.
- All Accessories are FINAL SALE and NOT eligible for Returns or Exchanges. Accessories are Jewelry, Hats, Scarves, Sunglasses, Makeup, Handbags + Belts.
- Fashion Face Coverings are FINAL SALE and NOT eligible for Returns Or Exchanges!
- Bodysuits and Intimates are FINAL SALE and NOT eligible for Returns or Exchanges.
- Please allow 3-6 business days for return processing.
- Once your return is processed, we will email you an E-Gift Card with your store credit that you can use on the website.
- Store Credit does not expire.
- Free Return Labels are not applicable for In Store Purchases or Phone Orders.
- We do not cover Return Shipping for International purchases, Puerto Rico Addresses, APO Addresses and PO Box Addresses.